最新情報
T_Carry-on Baggage
T_For more information on our carry-on baggage allowance, please visit our T_Carry-on BaggageT_ page.
T_Check-in Baggage Policy
T_Please refer to our T_Check-in BaggageT_ page for more information on check-in baggage allowance.
T_Sports Equipment
T_Sports equipment is not considered free baggage. T_You may carry your sports equipment as part of your check-in baggage or excess baggage allowance, subject to its size and weight. T_If your sports equipment exceeds your baggage allowance, the Airport Excess Baggage Rate will be applied with no other additional charges. T_Please refer to T_Special Baggage – Sports EquipmentT_ for more details.
T_Musical Instruments
T_If you would like to travel with your musical instruments, please refer to our T_Special Baggage - Musical InstrumentsT_ page for details.
T_You may carry musical instruments as carry-on or check-in baggage, depending on its size and shape. T_For musical instruments as carry-on baggage, they must be stored in a protective box that can be stowed properly in the overhead compartment or under the seat in front. T_Please visit our T_Special Baggage - Musical Instruments T_page for details.
T_Missing &T_ Lost Baggage (including Carry-ons)
T_Please contact the Baggage Services team near the baggage carousel to file a missing baggage case.
T_We will not offer any compensation for delayed baggage. T_We strongly recommend you purchase travel insurance prior to departure to protect yourself in case of unforeseen disruptions.
T_You may contact the airport baggage services team at the airport where you reported your case. T_Please refer to our T_Delayed and Damaged BaggageT_ T_page for details.
T_If your baggage cannot be located after 14 days, it will be classified as a “Lost” baggage.
T_You may subsequently submit a baggage claims case, please contact the airport baggage services team for assistance.
T_You may contact the baggage services team at the airport of arrival for assistance.
T_Passengers taking connecting flights with another airline will have to collect their baggage upon arrival, go through customs, and check-in for their connecting flight.
T_The policy on carrying duty-free items onboard is subject to local customs regulations; Liquids, Aerosols, Gels restrictions; and departure and transit regulations laws.
T_You may carry medication/drugs onboard provided that you have a doctor certificate and your medication is labelled correctly. T_Please refer to our T_Medical AssistanceT_ page for details.
T_For unpackaged oils, please refer to our T_Liquids, Aerosols and Gels &T_ PowdersT_ policy.
T_For hair and styling spray, please refer to our T_Dangerous GoodsT_ policy.
T_Passengers travelling with infants may carry a Child restraint Seat or baby stroller as free check-in baggage for each infant. T_Please refer to the T_Travelling with InfantsT_ page for details.