T_Flight Irregularities & Disruptions

T_If your flight has been cancelled by us, you may choose to rebook or cancel your booking.

T_If you no longer wish to travel, please apply for a refund as follows:

• T_If you purchased your tickets directly on our website, please go to T_Manage BookingT_. T_All fares, applicable taxes and prepaid service(s) associated with your ticket will be refunded to the original form of payment.
  
• T_If you purchased your ticket through a travel agent, please contact them directly to apply for a refund.

T_For flight disruptions on the day of departure, we generally will not be responsible for any alternative flight re-arrangement or compensation for other expenses (e.g., meals, hotel accommodation, transportation).

T_Compensation for flight delay or cancellation is subject to local government regulations, you are recommended to check the relevant T_airport informationT_ on our website for more details.

T_To protect yourself against unforeseeable situations, you are encouraged to purchase travel insurance in advance.

T_Alternatively, your ticket can be refunded, including the applicable fares, taxes and any prepaid service(s).

• T_For tickets purchased on our website or through our Call Centre, please apply for a refund online via T_Manage BookingT_.
  
• T_For tickets purchased through a travel agent, please contact them directly to arrange a refund.