Online Check-in

Online Check-in

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Passengers may check-in online from 24 hours up to 90 minutes before flight departure via Online Check-in. 

Alternatively, you can check-in at the airport. Please note that check-in counter opening and closing times may vary by location, and are subject to local airport restrictions. You are advised to check the specific airport information page of your departure airport for the latest information.

 

Passengers with valid e-tickets may use online check-in, except for passengers with special requests, or requiring special assistance such as wheelchair service or medical assistance. They are required to proceed to the airport check-in counter for flight check-in.

Online check-in is not available for group passengers. Please note that seating for group passengers will be arranged by the airline.

Online check-in is available from 24 hours up to 90 minutes before flight departure. Passengers with check-in baggage are required to arrive at the airport check-in counter at least 60 minutes prior to flight departure; passengers who fail to show up on time will not be checked in for their flight.

You are required to first cancel your online check-in via Manage Booking. Please refer to our Cancellation Policy for more information.

Passengers with valid e-tickets may use online check-in, except for passengers with special requests, or requiring special assistance such as wheelchair service or medical assistance. They are required to proceed to the airport check-in counter for flight check-in.

Normal situation

Please use one of the following methods to get and print your boarding pass(es):

  1. Self-printed boarding pass, after completion of online check-in.
  2. At the Common-Use Self-Service (CUSS) kiosk
  3. At the check-in counter upon arrival at the airport

 

Pandemic situation
In view of the global COVID-19 pandemic, all passengers are required to obtain their boarding pass(es) at the airport check-in counter.

No, you have to proceed to airport for changes.

Prepaid meals are only available for purchase up to 72 hours before flight departure, and therefore are not available after online check-in.

You can only purchase Extra Baggaue, cannot book seats 24 hours before the flight depart.

 

If you want to purchase a seat or extra baggage allowance after checking in online, you are required to:

  1. Cancel your online check-in via Manage Booking.
  2. Within Manage Booking, purchase the seat and/or extra baggage allowance and proceed to payment.
  3. Follow the web-prompts to check-in for your flight online again.